How do insurance companies receive claims documents today? Partly physically, partly digitally, and increasingly directly via the insurance company’s own app. The problem for many insurers, however, is that their systems cannot handle poor quality claims documents. Accordingly, automated processes...

More than ever, banks and financial service providers are required to provide private customers with feedback on financing and mortgage applications around the clock. This requires efficient business processes in the background, which can only be realized with state-of-the-art automation...

Reducing the processing time of claims with an increasing number of insured customers at the same time? In processes with unstructured and complex insurance documents, as in claims processing, this seems to be an impossibility. Especially when insurance companies have...

For a bank, customer centricity is essential. The danger, however, is that too many resources are used for this purpose and the condition of back-office systems is pushed into the background. Outdated systems quickly lead to manual interventions and block...

According to an SNB report the banks surveyed believe that personal customer service will continue to play an important role in the future. In order to be able to focus on excellent customer service, mortgage documents processing must be automated. To...