For business process outsourcing (BPO) providers, it is now more crucial than ever to automate their services wherever possible. To survive in a market with low margins, the integration of intelligent technologies is therefore a must. This also applies to the processing of incoming mail from clients.
If BPOs rely on manual processing or traditional technologies here, this leads to various problems. In the following, we will look at 3 of these problems BPOs face with digital mailroom and how Intelligent Document Processing (IDP) solves them.
BPOs use Intelligent Document Processing to centralize, digitize and automate the processing of their customers’ entire mailroom. This enables BPOs to offer more sophisticated and better services to their clients.
1st problem: Manual processing of incoming mail creates high costs
Numerous incoming mail channels and a large number of documents in both paper and digital form make it difficult for BPOs to process their customers’ incoming mail in a timely manner. The solution here is often to increase staff, which leads to high costs and is not in the interests of forward-looking BPOs.
Solution with Intelligent Document Processing (IDP): No matter in which form (semistructured or completely unstructured) or via which channels (physical or digital via e-mail, web, etc.) the documents arrive at the BPO: With IDP, all documents from the incoming mail are automatically classified, the data extracted from them and passed on to the customer in structured form. This allows the customer to use the structured data to automate processes and start workflows.
Another big plus is that the IDP solution is easily integrated with the BPO’s existing workflow solution.
2nd problem: OCR only is not good enough for BPOs
When BPOs must rely on weak extraction platforms with legacy OCR for their input management, processing customers’ incoming digital mail is a difficult proposition. Much of the documents in the inbox are unstructured, which legacy OCR solutions cannot handle. Manual work is the result.
Solution with Intelligent Document Processing (IDP): First-class data extraction is key for a future-oriented input management solution. IDP is based on cutting-edge AI technologies, including Natural Language Processing, Machine Learning and Deep Learning. As a result, IDP provides BPOs with precisely this accurate data from the unstructured documents in the incoming mail.
3rd problem: Variety of document types in the digital mailroom
Purchase orders, correspondence, transportation invoices, contracts, order confirmations, tax returns, HR documents and many more: the variety of document types that BPOs need to process for their customers in the digital mailroom is huge. When it comes to simply making adjustments to document types or configuring new document types, most solutions fail.
Solution with Intelligent Document Processing (IDP): With IDP, a large variety of documents is no longer an obstacle for BPOs. On the contrary, thanks to the easy-to-use IDP platform, BPOs can do configurations on documents themselves. With the no-code platform, adding new fields is easy. Even configuring completely new document types is possible. This gives BPOs unprecedented flexibility.
Parashift IDP platform is used by BPOs around the world to provide world-class data validation services to customers.